How We Collect Information

1. Cookies and other device identification measures

Cookies, which are small text files automatically placed on your device to store information that a web server within the same domain can retrieve, are utilized by us and similar technologies. We employ these for the purpose of storing and respecting your preferences and settings, as well as for fulfilling other legitimate objectives.

Furthermore, our cookies may collect behavioral data from the internet-connected computer or device used while interacting with our websites, such as clicked or viewed advertisements, visited sites and content areas, the date and time of activities, or the web searches used for site navigation.

When you visit our website, other information is automatically gathered, including:

• Your Internet Protocol (IP) address.
• Your operating system and browser type (User Agent).
• The web address of the referring site.
• Your activities on our sites.

If you access our websites via a mobile device, we may also collect information regarding:

• The type of mobile device used, your mobile operating system, and browser type (User Agent).
• Your device’s unique ID.
• The presence and usage of apps on your device.
• Your preferred language.

We consider this information as personal data when combined or linked to any of the personal information mentioned below. Otherwise, it is utilized in an aggregated form only.

2. What Personal Information We Gather

We collect information about you and any other parties whose details you provide when you:

• Register to use our websites, applications, or services (including free trials), which may encompass your name (including business name), address, occupation, email address, website address, and telephone and/or fax numbers. Additional information about your business and industry may also be requested.
• Seek assistance from the helpdesk to troubleshoot issues, which may involve collecting data related to device usage and errors.
• Log into secure areas of our website, like the customer portal, where cookies are stored on your computer to enable this functionality.
• Fill out online forms (including call-back requests), participate in surveys, enter contests, download materials such as white papers, or engage in other interactive areas on our website or within our application or service.
• Interact with us through social media.
• Provide contact details when registering to use or access any websites, applications, or services we offer or when updating your details.
• Attend seminars, demonstrations, or other events organized by EDGESERV.
• Contact us offline via telephone, fax, SMS, email, or post.

All information collection is performed in accordance with relevant legislation.

3. How We Use Your Personal Information

We may use your personal information to enhance your customer experience by:

• Delivering our products and services, including website maintenance, order fulfillment (e.g., generating invoices), updates, security measures, troubleshooting, and various forms of communication like support, troubleshooting, and training. This includes data sharing when necessary to provide the service or perform requested transactions.
• Analyzing, improving, and developing our products and services.
• Personalizing our products and services for your benefit.
• Advertising and marketing our products and services to you, which encompasses sending promotional communications, updates about our products and services, and presenting relevant offers.

We respect the privacy of our customers, and if you do not wish to receive marketing communications, you can opt out by clicking the provided link in the email or simply replying to the email with ‘Unsubscribe’ in the subject line.

Your personal information may be disclosed when required or permitted by law, such as sharing it with law enforcement agencies upon valid request.

We have implemented safeguards to protect your personal information from unauthorized access, misuse, disclosure, copying, use, alteration, accidental loss, theft, destruction, or damage.

Your personal information will not be:

• Disclosed, shared, transferred, sold, or rented to any third party.
• Accessed by any full-time employee of Edgeserv Pte. Ltd. who does not require your information to fulfill their job duties.
• Accessible to contractors, consultants, or other temporary employees of Edgeserv Pte. Ltd.
• Maintained in duplicate copies in different systems.
• Displayed or made publicly available, whether through online directories, customer lists, or any other means.
• Used for a new purpose not already outlined in this Policy without prior consent.

We may occasionally engage other companies (vendors) to provide limited services on our behalf, such as handling mail processing and delivery, or hosting our website and associated services. These service providers are allowed to access only the personal information necessary to provide the service. They are obligated to maintain the confidentiality of the information and are prohibited from using it for purposes other than delivering the service to Edgeserv following Edgeserv’s instructions and policies.

Most of the personal information we collect is necessary to perform the services outlined in this Notice, and we cannot do so without this personal information. To request access to, updates to, or the deletion of your personal information, please see Section 5 below.

4. How Long We Retain Your Personal Information

We retain and process personal information for as long as necessary for the following legitimate purposes:

• Providing the products and services and fulfilling the transactions you have requested.
• Complying with legal obligations, resolving disputes, and enforcing agreements.

We have established guidelines and implemented procedures for the destruction of personal data that is no longer required for the identified purposes.

You have the option to control the way we use your personal information or request its deletion. Please refer to the following section for details.

5. Your Control Over Personal Information

You have the right to access and manage your personal data by contacting us. For example:

• If Edgeserv obtained your consent to use your personal information, you can withdraw that consent at any time.
• You can request access to, deletion of, and updates to your personal information. For example, if you wish to update your email address, you can log into the customer portal using your username and password to make changes. Please note that if your personal data is deleted, you may not be able to continue using any Edgeserv product or service requiring the use of your personal data.
• If you wish to avoid being tracked by our analytics cookies, you can clear them from your browser.
• If you do not want us to use or disclose your personal information in a particular way, please contact us, and we will discuss how we can limit the collection, use, or disclosure of your personal information.

For any other matters concerning your personal information, please send an email to marketing@edgeserv.co. Requests will be subject to verification to ensure that they are made on the authority of the rightful person identified in the data.

6. Our Accountability

We take responsibility for all personal data collected, ensuring it is used and processed fairly and lawfully while in our possession or custody. Edgeserv Pte. Ltd. assures our customers that we will fully comply with this Policy, the Personal Data Protection Act, and any other legislation governing the use of personal data.

7. Challenging Compliance

Edgeserv Pte. Ltd. has mechanisms and processes in place to receive and address complaints or inquiries about our policies and procedures concerning the handling of personal data. Appropriate measures will be taken to amend policies and procedures if a complaint is found to be justified.

8. Changes to Our Privacy Policy

We may periodically update this privacy policy by posting a new version on our website. We encourage you to occasionally check this page to ensure your agreement with any changes.

9. External Links

This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such